FAQ

Cool Estate employees are always available to speak to you over the phone. We're "Old Fashioned" still believe in "Speaking With Customers". However, there are certain requests that can, at times, be addressed more quickly by email.

But please feel free to call us at any time if you prefer to speak to us!

How do I check order status? The fastest way to obtain an answer is to email us the Purchase Order number in question and we'll let you know right away.

What are current lead times for different Aspen products? Lead times are dynamic and can change based on the time of year. Again, the fastest way to obtain an answer is to email us and we'll let you know what the current lead time is right away.

Here is the most commonly asked question we receive. I need a price on the Aspen 13 SEER coil or air handler. We offer many types of products that can, when matched with an appropriately sized compressor bearing unit, achieve 13 SEER and higher. SEER levels are the function of a combination of system components including the outdoor unit and indoor unit be that a coil or air handler. Click here to link to our Ratings Request Page

I have a brand X product model number. Does Aspen make a replacement for it? While it is likely that an Aspen product can be used as a replacement, we do not intentionally maintain a cross reference of Aspen products to those of other manufacturers.

The questions that have to be answered in these instances include, but are not limited to:

1. What is the system tonnage or capacity?
2. What is the minimum SEER required?
3. What is the basic product configuration? (air handler, multi position, slab horizontal, dedicated up flow, etc.).

I need a price for one Aspen coil/air handler. Please email us with your request and we'll quote you right away.

Can any Aspen product be used with a heat pump? We recommend you contact our Ratings Specialist on all heat pump applications. Whether an Aspen product will work or not depends on the minimum internal volume requirement for the outdoor unit.

Are the expansion valves on your evaporator coils heat pump compatible? The answer is yes, they are.

How do I know what the duct openings dimensions are on my cased coil cabinet? Subtract 1 1/2" from the width or depth, for top opening dimensions and subtract 3/4" from the width or depth, for bottom opening dimensions. Dimensions can be found on the product's spec sheet.

Are Aspen air handlers approved for use in mobile home applications? Yes, the AAM multi-position air handlers are approved for use in a mobile home. HUD requires third-party equipment be listed by a Nationally Recognized Testing Laboratory. Aspen air handlers are ETL Listed.