Warranty

I have an Aspen product with a defective expansion valve (TXV). Do I need to scrap the unit, or can I get a replacement valve under warranty? If you are a contractor, and the determination has been made that the TXV is defective, take the bad valve to your local Aspen wholesaler for replacement. If you are a wholesaler, send the bad TXV back to Aspen with a copy of the warranty report form to receive full credit. Click here for the Warranty Report Form

I have a defective coil. What do I do to get my warranty?

For a homeowner, contact a qualified HVAC contractor who will be able to trouble shoot the problem, and recommend a solution.

For a dealer/contractor return the defective coil to your local Aspen wholesaler, who will then take the following steps: If after qualifying that the coil is within the warranty period by providing the model number and serial number to either your sales rep or an inside salesperson, a determination will be made as to how to proceed. Typically, a copy of the Aspen warranty report form which can be downloaded and printed from the website, is required, along with the original Mylar tag from the unit. After receipt at the factory, credit can be issued in most cases, and the defective coil can be field scrapped. Click here for the Warranty Report Form

I have a defective Aspen air handler. What do I do to get my warranty?

For a homeowner, contact a qualified HVAC contractor who will be able to trouble shoot the problem, and recommend a solution.

For a dealer/contractor, contact your local Aspen wholesaler upon determining which air handler components may need to be replaced. If after qualifying that the air handler is within the warranty period by providing the model number and serial number to either your sales rep or an inside salesperson, a determination and disposition will be made as to how to proceed. The wholesaler will then place an order for immediate shipment of the defective part or parts, which will be the fastest way to get the unit running. After receipt of the defective parts at the factory, along with a copy of the Aspen warranty report form, Aspen will issue credit to the wholesaler for the value of the replacement parts. Click here for the Parts Warranty Report Form

I have a leaking Aspen coil on startup. I have fixed the leak myself, and want to know if I can get a labor credit for having affected the repair? Aspen immersion tests all coils in a clear water bath while pressurized with 500 PSI dry air. After determining that the coil is leak free, the coil is then charged with a 60 PSI dry nitrogen holding charge, and hermetically sealed. Each Aspen coil and air handler has a sacrificial Schrader valve on the liquid line that can be depressed prior to installation to avoid the chance that an installing contractor goes to the trouble of installing a leaking unit. This is known as the "hiss test" feature. If it is found that the coil has no holding charge, is at this point that the contractor should return the defective coil to the wholesaler for a replacement. Because we take these precautions to insure the integrity of Aspen products, we do not issue labor credit on leaking coils. DX-Treme C Series Coil Warranty or B/M Series Warranty

Downloads

Warranty Registration

Coil Warranty Report Form

Warranty Parts Form

C Series Warranty